Student Casework Manager

We are the University of Cumbria, a place where people are at the heart of all we do, where enriching the lives of our students, staff and the communities we serve means we make a difference that really matters.

Now is a very exciting time to be joining us because we are delivering a new strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.

We are looking for an experienced manager to develop and shape the Student Complaints and Disciplinary procedures within the Academic Registry. This is a new and exciting post that will report to the Deputy Academic Registrar (Quality & Standards). The post holder will make significant contribution to the development of the strategy, policy and practice for student casework ensuring compliance with internal and external regulations and any PSRB requirements. The post holder will ensure delivery of a consistent and high-quality service to our students and our staff through these procedures. They will also provide leadership and management to the Student Casework Officer.

The successful candidate will have substantial knowledge and experience of dealing with Higher Education student complaints and disciplinary procedures, regulatory frameworks and information management systems.  The post holder will be able to develop and continuously improve effective approaches to the management and administration of the University’s student casework procedures.

Hybrid working arrangements can be supported for this role in line with business need.

Informal enquiries: Cathy Lambert | Academic Registrar | cathy.lambert@cumbria.ac.uk | 01228 279327

For more information about the University of Cumbria please click HERE

We offer a comprehensive set of staff benefits which includes a competitive salary, 35 days holiday plus bank holidays (pro rata), excellent pension scheme with 8% employer contribution, hybrid working in line with business need and corporate discounts to name a few. For more information please click HERE

We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison, to the sector.

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