Senior Quality Officer

Working pattern: Full Time, 37.5 hours per week

Number of roles: 1

We are looking for a Senior Quality Officer to join our team.

The Quality and Enhancement team is the central focus for the governance and management of academic quality assurance within KOL. The team provides support, advice and guidance in relation to a range of quality assurance processes including academic regulations, Board of Examiners procedures, academic integrity and appeals and complaints.

You will be responsible for providing a professional support service to all colleagues at Kaplan Open Learning (KOL); with specific responsibility for co-ordination and maintenance of the quality assurance processes related to Board of Examiners procedures.

This is an excellent opportunity for a dedicated Academic Administrator with experience working in Higher Education, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: tinyurl.com/54jw8wkd.

What you’ll bring to the role 

• A first degree

• Experience of working in an academic administrative role in higher education, and producing Board of Examiners documentation

• Experience of interpreting and explaining complex policies and procedures, including Academic regulations and Rules of Assessment

• Ability to communicate with staff at all levels to provide advice and guidance on quality assurance policies and procedures

• Strong interpersonal skills, comfortable liaising with colleagues at all levels

• Excellent Excel skills, and proficient IT skills primarily Word, Powerpoint and online meeting software such as Zoom and Microsoft Teams

• Meticulous attention to detail and excellent organisational skills

• Demonstrable ability to plan and work to non-negotiable deadlines

• Experience of Line Management

What we do

Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.  

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply

To apply, please submit your CV and covering letter. In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role:

• What is your experience of producing Board of Examiners documentation? (100 words maximum)

• What is your experience of line management?

• Why do you want to work for a provider of online higher education? (100 words maximum)

Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.  

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Open Learning do not possess this licence at this time.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.