Head of Student Casework

SOAS University of London is the leading higher education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. Our knowledge and expertise positions us to play a leading role in reimagining higher education globally, ensuring marginalised communities are heard and contributing towards building a more equitable world.

About the Role

As the Head of Student Casework, you will lead and deliver a number of critical and core functions relating to the oversight and management of student complaints, student disciplinaries, and matters relating to academic appeals and misconduct. You will provide leadership and effective management of the Student Casework Team to ensure a high quality service, and will oversee the independent and timely investigation of student cases.

You will report to the Deputy Director of Governance and will be a key point of contact for matters relating to student casework. It is imperative this role works closely with stakeholders across the university that are directly involved with a student’s academic life and their welfare, as a means to holistically manage cases relating to a student.

It will be an important focus for you and the team to promote a good student experience and to uphold a responsibility of a duty of care to individual students as well as the wider student community at SOAS.

You can find further information on the key criteria for the role in the job description and person specification, along with a full list of duties and responsibilities, which can be found on the SOAS website.

To apply, please click the 'Apply' button, above.

Please complete the online application form and upload your CV and a supporting statement.

Closing date: 24 November 2024

Interviews to be held: 5 December 2024

Further information

If you have any questions or require any assistance with regard to the application process, please contact HR Contact Form | SOAS.

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice.

We would particularly welcome applications from candidates from working class, first generation Higher Education, Black, Asian, other minority ethnic and underrepresented groups from within the UK and beyond. All appointment decisions will be made on merit, following a fair and competitive process.

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