Residences Customer Services Assistant

This role is for one position primarily based in Southampton covering our Gateley/Romero (Archers Road) and Highfield Halls of Residence, with occasional need to cover at our Erasmus Park Halls of Residence in Winchester possible. The role will be an administrative role, covering the Gateley & Highfield Hall Receptions on a rotational basis and responding to student enquiries, post and key provision and delivering excellent customer services. You may be required to cover Erasmus Park in Winchester on occasion, as well other Halls sites across the estate as required. 

Residences at the University of Southampton offer accommodation to over 6,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,100 rooms, instigating a new refurbishment plan along with continued development of our halls to enhance student experience.   

This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at the Small Halls of Residence both within and outside of reception. 

To ensure the smooth running of our service you will need to work in close partnership with colleagues in the Student Wellbeing, the Residences Lifecycle team, Security and others that collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence. 

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills. You will need to be confident working within a team, and customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential.

This position is currently being advertised for 36-hours per week, on a Monday-Friday rota, working between the hours of 8am and 8pm on a rotational basis. You will also be expected to be available for occasional weekend/evening working to support peak activity times during the academic year such as student arrivals/departure events and open days.

To find out more about the work of Residential Services please visit our website http://www.southampton.ac.uk/uni-life/accommodation.page

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