Student Services Administrator

Hours: 0.8 FTE 28 hours and 36min per week

The Student Services Administrator acts as first point of contact for students, staff and third parties, often having to deal sensitively with enquiries and referrals to services. The Student Services Administrator provides administrative support to all Student Services’ Units, in addition to managing and booking the Student Services’ meetings rooms as per requests for their use. Excellent customer service, sensitive handling of student enquiries and an attention to detail are all essential skills for the position. Given changing demands over the academic year the post will be located at Student Services reception as well as carrying out work for the wider Student Services Team.

With relevant experience of working in a public facing environment and a qualification to HNC level or equivalent, you will have a good understanding of student issues and concerns, enjoy working as part of a team and have an awareness of the issues surrounding confidentiality and data protection.  You will have excellent written and verbal communication skills and the ability to produce a wide variety of documents and materials in both paper and electronic/web formats. You will also have knowledge of the full range of MS software. You will enjoy working with a wide variety of people and have a proven ability to manage a diverse set of tasks whilst providing an empathetic public face to clients.

The closing date for this position is Thursday 7^th November 2024

Interviews will take place on Friday 15^th November 2024 and Monday 18^th November 2024.

This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.

As a university, we are committed to the Researcher Development Concordat and were, in fact, the first Scottish Higher Education Institute (and part of the first UK cohort of institutes) to publicly declare our commitment to its principles.

Queen Margaret University is committed to equality of opportunity for all by providing a supportive, flexible and inclusive working environment, and we welcome applicants from diverse backgrounds. Please have a look at our Diversity, Wellbeing and Inclusion Calendar.

We are proud to hold an Athena SWAN Bronze Award which recognises the advancement of gender equality at QMU. Find out more about Athena SWAN here. We have a number of family friendly policies and are happy to consider job share applications.

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