Residence Life Co-ordinator (Live-in)

Boston University Study Abroad London – South Kensington, London SW7

Boston University Study Abroad London is the largest of Boston University’s study-abroad programmes, providing the opportunity of study in London for approximately 1,200 students from our US campus each year.

Our South Kensington Academic centre occupies a fine historic building, where we have excellent facilities. Our own student accommodation is within walking distance. BUSA London has recently added another wonderful residential building to its portfolio in Bloomsbury WC1E London. Students take a full academic course load during their semester in London drawn from a wide set of university disciplines, ranging from 15- week semester programmes, to short 6-8 week Summer programmes and courses. These are taught by London-based faculty members and US-based faculty in the Summer. A full social and cultural programme complements the academic elements.

Residence Life Co-ordinator (RLC)

The Residence Life Coordinator (RLC) will support the delivery of student services at BUSA London, including the day-to-day provision of high-quality student resources, engagement activities, welfare and pastoral care, and housing. The RLC will primarily oversee BU London’s student residences and manage the Residence Life Supervisors, while also supporting the Assistant Director of Student Support & Operations and other departments.

The primary responsibilities of the role include:

• Be a primary member of the BUSA London on-call team.
• Manage the Resident Life Supervisor (RLS) team on daily basis, escalating issues to the Assistant Director, Student Support & Operations as necessary.
• Provide support on wide range of residence life issues, working flexibly across BU London residences and the main office, ensuring that students receive the support they need.
• Undertake an active role in the wider Student Affairs team, responding to student enquiries appropriately and efficiently, whilst supporting effective student communication.
• Work with the maintenance and housekeeping team, escalating issues to the Assistant Director, Student Support & Operations as necessary.
• Design and deliver a programme of social activities within housing to develop community and cohesion in residence life.
• Assist the Assistant Director, Student Support & Operations in the coordination of out-of-hours student support and emergency response among the RLS team.

Success in the role requires an active, supportive and effective hands-on management style that delivers excellent service through a small team and its activities. It is essential that the post-holder is lively, enthusiastic and thoroughly immersed in providing an excellent student experience. They must be able to work flexibly as the need arises. A positive, outgoing and flexible attitude with a can-do approach are essential.

Candidates should demonstrate the attributes which the role demands, including:

• Experience of being on-call, responding under pressure and competent in managing emergency situations following agreed procedures.
• Line management experience with the ability to develop an effective team.
• Available to work at weekends and evenings, on an agreed rota basis.
• Experience of higher education and student housing.
• Flexible, proactive and responsive.
• An ability to problem solve and work under pressure.
• An ability to identify serious issues and work in confidential situations.

Other requirements:

• This is a live-in on-call role, and the University will provide a self-contained single occupancy apartment in the University student residential housing. The appointee must be willing and available to work at weekends and evenings when required.

Candidates must have the unrestricted right to work in the UK.

To apply, please send your CV with a covering letter via the 'Apply' button above. Your letter must explain your suitability for the role in terms of your experience and skills.

Closing date: Sunday 10th November 2024. First will take place on Friday 15th November 2024. Second round interview will take place on the morning of Thursday 21st November 2024.

Applications will be reviewed continuously during the recruitment window, so you are encouraged to apply early.