Customer Service Assistant (CSA)

Commercial Operations

This permanent, full-time post is available, joining our retail team, at the University of Exeter.

Summary of the role

Main duties will include delivering exceptional customer service, cash handling, stock replenishment, price control, merchandising, food preparation, daily housekeeping and stock control.

Suitable candidates will be able to demonstrate a customer focused ethos, combined with reliability, flexibility and a can-do attitude to working.  Previous retail shops experience is desirable, but not essential as full training will be given.

This will be a 36.5 hours per week position. Working days will be any 5 days from 7. Following a 4 weekly rolling rota to include only 1 full weekend, covering shifts between the hours of 7:15-20:15 (7.25 hrs per day). Flexibility from both parties will be required to meet the demands of the business.

Please ensure you read the Job Description and Person Specification for full details of this role.

Benefits

We offer some fantastic benefits including: 

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England 

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Further information

For an informal discussion about the role, please contact Sarah Davies, sarah.davies@exeter.ac.uk

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