Deputy Team Leader (Student Enrolment, SEET)

FTE: 1.0 FTE (working 37 hours per week)

Salary: UH5 £28,081 pa to £31,387 pa on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield, University of Hertfordshire. The post holder may occasionally be required to work from other Student Administration (Ask Herts) Hubs.

Main duties and responsibilities

As Deputy team leader in the Student Enquiries and Enrolment Team you will support the registration of all students throughout the year, in line with the team’s registration & enrolment procedures, contributing to a positive student experience and efficient operations. You will assist with the gathering and inputting of student data in order to meet statutory deadlines and to support the on-going improvements to data quality for accountable data sets.

You will be responsible for the University’s change of student registration status procedure in partnership with Schools, the Student Information and Planning team and Student Enquiries and Enrolment Team colleagues; informing external bodies, as appropriate. You will deputise for the Team Leader as required, assist in the supervision of Enrolment Administrators and Casuals, maintain a steady flow of work to meet stipulated deadlines and support the training and development of the team. 

You will develop a thorough knowledge of the IT systems and their interface with other systems used within the Student Administration service. You will develop a thorough understanding of enrolment and student record procedures appropriate to the team’s portfolio.   

Skills and experience required

You will be able to demonstrate previous experience of working in an administrative role in a complex organisation. You will have good attention to detail including when using large data sets and the ability to learn and understand complex policies, procedures and processes. You will have a positive, can-do attitude and be a good team player with a strong ethos of cooperation and collegiality with a focus on creating and delivering a positive student experience. You’ll be a good oral and written communicator, with the ability to work to a high standard when under pressure and with frequent interruptions. You will demonstrate negotiating skills and the ability to deal with difficult situations with tact and diplomacy.

Qualifications required

Educated with a minimum of A-levels (or equivalent qualifications) or proven experience.

Please view the job description and person specification for a full list of the duties and essential criteria.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries:

Helen Seckington, Team Leader Student Enquiries and Enrolment Team (h.seckington@herts.ac.uk)

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Closing Date: 03 November 2024

Interview Date: w/c 18 November 2024

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document.

We particularly encourage applications from men and BAME candidates who are underrepresented in this area, to better reflect our diverse student cohort.

Apply online via the above ‘Apply’ button.

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