Senior Learner Experience Officer

Westminster Adult Education Service is a leading provider of adult education in London, committed to empowering individuals through lifelong learning. Our work environment is stimulating and inclusive, promotes diversity and fosters personal growth. Join us in our mission to inspire lifelong learning in our communities and become an integral part of our team. If you are ready to elevate your career, apply today and be part of our exciting journey at Westminster Adult Education Service.

The Role

We are seeking an individual to work with the Head of Admissions in delivering excellent customer service to our learners and visitors at WAES centres, with a focus on our Amberley Road Centre. You will play a vital role in supervising the application process and working with a team of experienced Learner Experience Officers.

Key responsibilities

• Enhance the Application Journey: Streamline and innovate our application and enrolment processes to ensure they are intuitive and user-friendly, while consistently meeting key deadlines throughout the year.
• Elevate the Learner Experience: Take an active role in supporting the Learner Journey, creating outstanding customer service experiences that truly resonate with our diverse community.
• Collaborate in the Learner Hub: Work closely with career and learner development officers to design a seamless admission experience that empowers our learners to thrive.
• Be the Go-To Support: Assist learners with enquiries and admissions through face-to-face, email and telephone interactions, as well as digital solutions across all our Learner Hubs.

About you

• A command of written and spoken English
• Level 3 in Customer Service or equivalent experience is essential
• Knowledge of Adult Education Funding
• An understanding of the welfare, benefits and immigration systems and processes

What we offer

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion, and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council, we appreciate that people work in different ways, therefore some of our staff depending on their role at WAES can benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

The Service offers a competitive salary and employment benefits including a public sector pension scheme, generous holiday allowance and opportunities for Continuous Professional Development. 

How to apply To apply for this post, please complete the WAES Application Form and EO Monitoring Form at the top of the page. Please ensure you address all the role and person criteria when completing your supporting statement.

When you have completed your application, please email the application back to recruitment@waes.ac.uk’.

Interview date

Monday 4 November 2024

Supporting documents: 

•  Job Description