Customer Success Consultant, HE

Remote/ England

Tribal’s vision is to empower the world of education and as a Customer Success Consultant you can help us make the best universities even better.

The role

Are you passionate about SITS and making a meaningful impact on the education sector?

If you're SITS enthusiast who wants to be part of a mission-driven organisation, where your work directly contributes to the advancement of education, come join us.

How do you know if this is the role for you?

• You want to shape Tribal and make a lasting impact on our customers and the SITS community.
• You're a forward-thinker, a problem solver, and someone who thrives on making a difference.
• You understand Higher Education and care about empowering educators, students, and administrators alike.
• You're dedicated to creating innovative solutions that revolutionise the way HEIs manage student data.
• You would like to help us to build a stronger SITS community

As a senior member of the Tribal customer team, the Customer Success Consultant will work closely with our SITS customers to provide guidance and advice on getting the most out of their SITS system and adopt best practices.

In this role you will build lasting relationships with a wide range of customers who you will support throughout their journey with Tribal; from supporting a successful customer onboarding through to supporting roadmaps for new and innovative system features.

You will also be a champion for customers and represent their interests within Tribal and influence Tribal teams to provide the appropriate level of service and features to customers.

The Team

You will join the team at an exciting period as we are evolving the function to provide ever increasing levels of customer service and success. This means that, whilst we already have an established and expert team that will welcome and support you in the role, you will be able to use your expertise from inside an Higher Education institution to really influence our approach going forward.

You will work in a highly collaborative environment, building strong working relationships with colleagues from our product development, professional services, customer success and cloud teams.

The Person

To provide this best-in-class support and guidance it will be essential that applicants have an In-depth and practical knowledge of Tribal’s SITS system, and a confidence in communicating technical and systems information.

Success for this role is all about making sure that our customers have the best possible experience and so a passion for providing great customer service, and helping others to get the most of technology is essential.

While the role doesn’t require you to be an expert in all areas of SITS or have deep technical knowledge, it does require good understanding of student management processes and SITS in general, in some capacity.

What can Tribal offer me?

Be a part of a company that values your talent, fosters growth, and is committed to transforming the student experience through technology.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.

If you have the relevant skills and experience, click the apply button above and email your CV and covering letter (of no more than 500 words) explaining how you meet the requirements for the role (via the ‘Apply’ button above).

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.