Customer Advisory Consultant / Senior Customer Advisory Consultant

Remote, UK/Occasional travel to Hessle                                                                     

Tribal’s vision is to empower the world of education.   

As a Customer Advisory Consultant, or Senior Customer Advisory Consultant, you can help us make the best universities even better. Tribal’s customer services are undergoing an important transformation, as we upgrade and enhance services, giving our customers access to a highly talented depth of expertise across the SITS product. This will underpin a new partnership model, ensuring we are with customers every step of the way; whether that is strengthening their operational resilience or developing strategic optimisation plans which realise long-term success.   

Our Advisory consultants will be at the heart of our partnership model. If you're SITS enthusiast who wants to be part of a mission-driven team, where your work directly contributes to empowering higher education, come join us and be at the forefront of the next evolution for SITS. 

How do you know if this is the role for you? 

• You want to shape Tribal and make a lasting impact on our customers and the SITS community. 
• You're a forward-thinker, a problem solver, and someone who thrives on making a difference. 
• You have deep knowledge and practical experience in at least one, or multiple, areas of the SITS product.  
• You believe in streamlining processes, enhancing data accuracy, and empowering educators, students, and administrators alike. 
• You're dedicated to creating innovative solutions that revolutionise the way HEIs manage student data. 
• You would like to help us to build a best-in-class advisory function. 

About the role 

As a Customer Advisory Consultant you will use your knowledge of SITS to support Higher Education (HE) institutions around the world to make the most of their systems, allowing them to focus on achieving student success. 

You will work closely with our SITS customers to provide support and guidance on system administration and usage, which will include trouble shooting, problem solving, incident resolution as well as sharing best practice insight and guidance. Advisory Consultants will also play an instrumental role internally, collaborating with product and services experts to ensure we are there for customers in the moments that matter. 

In this role you will build lasting relationships with a wide range of customers who you will support throughout their journey with Tribal; from supporting a successful customer onboarding through to supporting roadmaps for new and innovative system features. 

The Team 

You will join the team at an exciting period as we are evolving the function to provide ever increasing levels of customer service and success. This means that, whilst we already have an established and expert team that will welcome and support you in the role, you will be able to use your expertise to genuinely influence our approach going forward. 

You will work in a highly collaborative environment, building strong working relationships with colleagues from our product development, professional services, customer success and cloud teams. 

The Person 

To provide this best-in-class support and guidance it will be essential that applicants have an In-depth and practical knowledge of Tribal’s SITS system, and confidence in communicating technical and systems information. 

Success for this role is all about making sure that our customers have the best possible experience and so a passion for providing great customer service, and helping others to get the most out of technology is essential (are you the “go-to” person for any SITS queries? If so, this might be the role for you!). 

What can Tribal offer me? 

Be a part of a company that values your talent, fosters growth, and is committed to transforming the student experience through technology. 

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits. 

If you have the relevant skills and experience, click the apply button above and email your CV and covering letter (of no more than 500 words) explaining how you meet the requirements for the role (via the ‘Apply’ button above).

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.