Visitor Experience and Retail Assistant – 8 posts

Location: Working across the GLAM venues (Ashmolean Museum, Pitt Rivers Museum, Botanic Gardens & Arboretum, Bodleian Libraries, History of Science Museum and the Museum of Natural History)

About the role

Passionate about delivering great customer service, you will be a confident team player who enjoys helping and interacting with people and feels satisfied when a customer leaves happy. You will be alert and mindful of the irreplaceable value of our collection and you will work to ensure no items or people come to harm. Interest in working in a visitor-focused heritage environment, as well as working knowledge of another language, is desirable.

This role involves interacting with visitors while moving around the galleries and varied working patterns and positions, which will include working alone, or in part of a team. Some manual handling is also involved. A key aspect of this role is using product knowledge to inspire our customers and maximising sale opportunities and encouraging visitor giving (donations).

This is a variable hours, permanent post. Whilst most GLAM sites are open 7 days a week availability at weekends and during busier periods is especially appreciated.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply

You will be required to upload a CV and the supporting evidence form (accessed via the ‘Apply’ button above), as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description – please explain how you meet each one.

The Chair of this recruitment panel will be Scott Omlo, Visitor Experience Supervisor, who can be contacted with enquiries relating to the role (scott.omlo@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online before 12.00 midday (BST) on Monday 7th October 2024 can be considered. Interviews are expected to take place on 17th or 18th October.  

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.

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