Senior Programme Officer

About us

The School of Education, Communication & Society (ECS) has been at the forefront of teacher education and education research for over 130 years. Today we are renowned for our teaching and research expertise in science and mathematics education; language, culture and communication; and public policy.

We are a part of the Faculty of Social Science & Public Policy and are based at our Waterloo campus. For more information about the School please see our website: www.kcl.ac.uk/ecs 

About the role

We currently have an exciting opportunity for a Senior Programme Officer (Initial Teacher Training - ITT), working within the School of Education, Communication & Society at one of the most prestigious universities in the UK. In this role, you'll play a pivotal part in ensuring the smooth delivery of our ITT programmes in ECS.

Your primary responsibility will be to provide day-to-day administrative support for our ITT programmes and to act as a first point of contact for students and academic staff. Working in a fast-paced environment your role will involve the organisation of school placements, maintaining accurate student data, and fostering effective communication among students, faculty, and other stakeholders to guarantee a seamless student experience from enrolment to graduation. Collaborating with colleagues, you'll play a key role in planning and coordinating activities, allowing you to expand your expertise in regulations and process improvement.

If you're someone who thrives in a fast-paced environment, is committed to delivering high-quality services, and is passionate about education, we encourage you to apply.

This is a full-time time post (35 hours per week), and you will be offered an indefinite contract.

Our School operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Demonstrated programme administration experience, preferably gained within a Higher Education context.
• Exceptional written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences.
• Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach.
• Excellent working knowledge of IT systems, such as Microsoft 365 and student records systems (SITS).
• Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders.
• Excellent time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, with a willingness to seek and utilise support as needed.
• Customer service experience, coupled with the ability to address complaints and service issues efficiently and professionally.
• Experience collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously.

Desirable criteria 

• Degree level or equivalent qualification or experience
• Experience in the use of databases, student records systems (such as SITS) and website content management systems
• Experience of using virtual learning environments
• Dedication to fostering equality and diversity in the workplace.

Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

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