Service Analyst (Learning & Events Technology)

About the role 

The Service Analyst will provide a professional, effective, knowledgeable, and rapid support for all IT and/or Audio-Visual equipment and services (supported by DDaT) to staff and students as needed in the University. 

You will triage, resolve, or escalate support calls within agreed timescales using IT Service Management principles and logging system. You will assist with the deployment, removal and basic maintenance/support of all technology equipment supported by DDaT across all University spaces. 

This role will involve frequent handling of heavy objects/materials and occasional heavy lifting. They will assist with field support for all IT and/or Audio-Visual equipment supported by DDaT. You may be required to respond to urgent requests at short notice and so will need to be mobile across campus. 

Additionally, the role includes providing 2nd/3rd line support for the use of all Audio-Visual equipment, software, and services supported by DDaT, as well as 3rd line field support for all specialist use of Audio-Visual equipment, software, and services. 

Furthermore, the Service Analyst will offer consultation and guidance in the selection, purchase, and installation of all Audio-Visual equipment, software, and solutions. The role also encompasses the provision, maintenance, and support of the Innovations Lab, including training for staff and testing to resolve issues and meet new requirements.

About you 

This is an exciting opportunity for skilled professionals with a background in AV, Events or Learning Technology support and service delivery to join our Support Service within the University of Bath Digital Data and Technology Department. The University is currently changing the way its support service is provided, and the demand for learning technology and event technology is growing.

As a part of a dedicated LET team, you will be responsible for the provision of excellent support services to staff, students and events customers. The role will involve substantial contact with an array of audio-visual equipment, learning technologies and technology systems built into the facilities on campus. 

You will be highly self-motivated, able to work alone, and in a team, and have excellent interpersonal skills. Ongoing training is a requirement of the role and will be strongly encouraged for suitable candidates.

Advert information