Accommodation Co-ordinator

Accommodation Office

This permanent, part time (0.56FTE) role is available 30 September

The 20.5 hours will need to be worked over at least 3 days a week which must include a Monday, Thursday and Friday to allow us to cover our business requirements.

However, we will be able to consider flexible requests over the number of hours worked per day.

Summary of the role

As part of Residential Services, the Accommodation Office are a key customer-facing team; providing information, advice and support to prospective and current students regarding their accommodation at the University of Exeter. We are responsible for processing all applications for approximately 6,500 University-owned, managed or approved bed spaces, including allocating and issuing contracts, together with providing guidance on private sector options. 

This role offers the opportunity for hybrid working – some time on campus and some from home but as a customer facing service, we need to maintain a presence on campus throughout the year and postholder will need to work on campus for us to achieve this.  In order to meet the needs of our students there will be periods throughout the year when homeworking is not feasible.

The role 

 You will be responsible for undertaking all the processes related to ensuring we maximise occupancy levels within our accommodation. The role will involve the processing of accommodation applications: reviewing applications, allocating to available bedspaces in line with our allocations procedures, sending out offers and ensuring that all residents are issued with tenancy agreements. 

You will also be responsible for administering any amendments to contracts such as moving students between rooms and terminating agreements. 

You will liaise with other service providers to ensure that our students receive an efficient service and that our accommodation provision meets the requirements of the contract and the Student Accommodation Code. 

You will need to develop a wide knowledge of the university’s accommodation options available so that you can promote university accommodation to students and their families both in person at prospective student events, and virtually via online events and written enquiries, in a professional and enthusiastic way. 

You will also need to be able to give advice to enquirers who may need to find housing in the city and be able to offer them guidance on seeking their accommodation.

Attention to detail, accuracy and a high standard in both written and oral communications are essential requirements for the role, as you will routinely meet with students, speak with them on the telephone and respond to written enquiries.

You  

We seek someone who:

• has strong administration skills and is committed to delivering a positive student experience
• is a good communicator, be a problem solver and have experience of being an effective member of a team working on shared tasks
• will bring enthusiasm to your work and play your part in maintaining a positive team culture
• be passionate about delivering an outstanding customer service experience, along with possessing the ability to deal with student issues tactfully, sensitively and with total confidentiality  

The ideal candidate will have previous experience in a student housing role. 

Please ensure you read the Job Description for full details of this role.

Benefits

Including: 

• 39 days leave
• options for flexible working
• sector leading policies around maternity, adoption and shared parental leave

Further information

Please contact Chloe Rigler c.rigler@exeter.ac.uk or (01392) 723444.

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