Campus Support Officer - Nights

These posts are required to provide support to the Security team to ensure delivery of an efficient, reliable, user-friendly security service to both internal and external customers of the University.

These posts are permanent appointments working 12 hour night shifts which are 7pm to 7am on a 4 on, 4 off shift pattern. Due to the shift patterns and the need to ensure 24/7 cover at each campus and outer sites, it is not possible for this post to be a job share opportunity.

• C10 basic salary: £23,144
• Contractual overtime: £2,949
• Weekend working allowance: £3,754
• Unsociable hours allowance: £4,367
• Plus 2 hours TOIL per week

There is an expectation that the successful candidate will support UWE Open Days and Welcome Week etc.

The salary and allowances shown above are for 40 hours per week however the post is an average of 42 hours per week, therefore this post attracts 2 hours time off in lieu (TOIL) per week which is pre-programmed into the rota.

UWE Bristol operates across 3 main campuses, Frenchay, Glenside and City Camus and you will be expected to work at any of these sites.

The role includes the following duties:

• To provide friendly, courteous, efficient and effective front-line assistance to students, staff and visitors, upholding high standards of customer service and being an ambassador for the University.
• To respond appropriately / provide rapid response on foot or by vehicle to University security and emergency situations, including first aid response, and calls requesting assistance of the Emergency Services.
• Deal with potentially challenging or distressing situations and make appropriate decisions in line with University policies and procedures. Be impartial, objective and professional at all times and remain polite and courteous.
• To assist with the implementation of all University emergency procedures and liaison with the emergency services, including carrying out searches of University premises, vehicles, staff or students as dictated by operational circumstances.
• To deal with intruders/unauthorised persons/disorders, where necessary escorting them from University premises and escalating in line with documented procedures
• Respond to and operate University security technology, e.g. CCTV, access control, intruder detection, panic alarms etc.
• Carry out Control Room duties in a professional manner and in line with relevant codes of practice.
• To play an active role in special events within the University such as Open Days, official visits, award ceremonies and conferences as directed.

The successful candidate must have: a good standard of general education or can demonstrate experience of security in a similar relevant role in a large organisation and be First Aid at Work trained or willing to be trained.

The successful candidate must have experience of working in a customer focused environment, have the ability to respond calmly, proportionately and professionally to serious incidents and to be able to effectively handle conflict.

The postholder will be required: to be flexible to adjust shifts with reasonable notice to attend training etc. be able to work for sustained periods of effort in all weathers and hold a current full driving licence and required to drive University vehicles.

Why UWE Bristol? 

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

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