Ask BU Adviser

About the role

We are seeking an AskBU Adviser to join our busy central enquiries service for students.  AskBU are part of our Frontline Services Team that is managed within BU’s Student Services.  The post holder will be primarily responding to student enquiries received through all modes of communication (phone, email, face-to-face and social media). 

Reporting to the AskBU Supervisor and working as part of the AskBU team, we are looking for a highly motivated individual who has excellent communication and enquiry handling skills as well as experience of providing a high level of frontline customer service.  An understanding of confidentiality and data protection issues is essential, as is the ability to demonstrate tact and diplomacy when dealing with challenging situations.

The AskBU service may operate extended working hours during specific points of the academic year and all advisers may be required to work their contracted hours between the hours of 08.30 am and 7.00 pm with adjusted shift start and end times.  All advisers are also expected to work occasional evening and weekends to support specific activities such as confirmation and clearing, the arrivals periods for new students and open days. This post is primarily located at our Talbot Campus however the post holder may also be required to work at our Lansdowne Campus as part of a scheduled rota.  We are currently following a hybrid working model which means it may also possible to work from home for 1 day a week depending on service needs and staff coverage.

For an informal queries about the role, please contact Chris Dutton by email cdutton@bournemouth.ac.uk

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.  

About the department

Student Services is made up of a variety of different departments, all of whom provide a wide range of support to our students. Our goal is to provide students with the opportunity to reach their full potential by ensuring that their personal and social needs are met, and that they are well placed to make the most of their future career prospects through skills support and careers development. Every individual is different, and we understand the importance of different voices, experiences, perspectives and backgrounds to bolster creativity and innovation.

About us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.  

If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk

Advert information