Student Caseworker

We are looking for an ambitious and innovative individual with the capability and drive to be part of UWE Bristol’s Student Casework service.

About the role: As a Student Caseworker you will have responsibility for your own case load providing the operational delivery of casework services to students for the university. The Student Casework Team works across the institution and is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University’s Behaviour and Health Framework. The Behaviour and Health Framework is the University’s formal process for managing student conduct, professional suitability and fitness to study and is responsible for delivering effective interventions for students experiencing escalating difficulties.

About you: You combine knowledge and understanding of best practice in the design and delivery of effective customer service, customer support and the delivery of people-centric issue resolution.

We are keen to hear from applicants with a wide range of backgrounds and don’t need you to have direct experience of working in higher education. For example, you might currently work with people in an advice or support capacity or have a broad understanding of the context, pressures and challenges facing young people and/or adult learners today. Alternatively, you might have experience in customer services, complaints resolution or client issue handling. More important to us are your ability to lead and motivate a team, to ensure effective prioritisation of a varied and complex workload and to deliver a high-quality people-centred service.  

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, we offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We particularly encourage applications from Black, Asian or racially minoritised  candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like an informal discussion, please contact:

Jessica Wood on 0117 328 2283 (Jessica.wood@uwe.ac.uk) or

Ian Stratton on 0117 328 2013 (Ian.Stratton@uwe.ac.uk)

This is a full-time permanent post working 37 hours per week and it is available on a job share basis for applicants wishing to work part time.

Interviews are likely to take place week commencing 23/09/24.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based with the opportunity to work from home at the discretion of the line manager.

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