Location: | Telford, Walsall |
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Salary: | £35,343 to £38,508 pa |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 19th August 2024 |
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Closes: | 27th August 2024 |
Job Ref: | 14205 |
We are looking for an ASK Service Manager (Walsall & Telford)
ASK@WLV is a student-driven service that acts as the first point of contact for all student enquiries which offers information, advice, and guidance for all student enquiries. Students can access the service online, over the telephone, and in person.
As an experienced leader, you will be proficient in fostering positive relationships, motivating others, conflict resolution, implementing strategy, and embedding a culture of inclusivity and customer care.
Working collaboratively with the ASK Service Manager (City) you will adhere to service standards and ensure consistency and effective utilisation of resources whilst continuing to develop the service and staff within by providing clear direction.
You will need to identify and resolve obstacles in the student journey and improve the staff experience through data-driven decisions, persuasion, and negotiation. As an advocate for the service, you will need to foster positive relationships and undertake regular liaison with colleagues across the university to facilitate the efficient and effective exchange of information; understand the nuances of your campuses; influence process owners to resolve significant or long-term problems; stay abreast of regulation changes and raise the profile of ASK.
ASK Service Manager Role and Responsibilities:
ASK Service Manager Requirements:
Due to the nature of this role being a support function for the benefit of our students, all ASK@WLV staff are expected to be on site to facilitate their roles, therefore this position does not allow for hybrid working. We are there to retain full flexibility in responding to changes in student needs and the student journey.
We would request that before applying for this role, you fully explore the Job Description and Person Specification to ensure that this is the correct role for your experience.
For further information about the role
If you require any further information regarding the role, please contact Francesca Coxon via email at f.coxon@wlv.ac.uk
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