International Advice Assistant

Hours: Part time 22.5 hours per week  

Requests for flexible working options will be considered (subject to business need).

Applications must be received by midnight of the closing date.

Expected Interview date: Thursday 26th and/or Friday 27th September.

Expected start date: To be confirmed

About the role

We are seeking to appoint an International Advice Assistant to support the provision of timely and precise information, advice and guidance to international students, primarily related to student visa and immigration matters but also including wider matters relevant to international students.

Working with a small team of International Advisors, the role is a key liaison point dealing directly with students and helping to effectively triage incoming enquiries in a friendly, supportive, discreet and professional manner. Providing initial response and triage for service users and ensuring smooth communication, timely resolution of queries and effective service delivery both within Student Advice & Guidance and wider University services.

You will assist with the day to day support and communication for the International Advisor team specifically, to ensure the effective triage and handling of requests for advice and ensuring cases are passed appropriately to International Advisors for follow up.

About you

You will be an excellent communicator with an eye for detail and be able to clearly explain complicated information in a clear and effective manner. You will have at least a working knowledge of student immigration legislation and a high level of cultural awareness and empathy. You will be able to demonstrate effective planning and organisational skills, excellent interpersonal and communication skills, along with a well-developed range of administrative skills, and will have the ability to work consistently with close attention to detail. 

You will thrive working as part of a small team within a busy student support service area and have a commitment to delivering a high-quality student experience.

About our Division

Our Student Experience is all about our Students. We work diligently to ensure that all our students are supported and have positive meaningful experiences in our University. We are led by our Student Experience Director and her Leadership team. Our services focus on Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing. We work collaboratively with our Schools and Divisions to ensure our students have environment that will further enhances their potential and equip them to pursue their goals and aspirations.

Please contact Nasim Shakoori, Head of Student Advice & Guidance, on: 

n.shakoori@sussex.ac.uk for informal enquiries

For full details and how to apply please click the 'Apply' button, above.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

Please note: The University requires that work undertaken for the University is performed from the UK. 

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