Receptionist

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

Job Opportunity: Receptionist

An exciting opportunity has arisen in our fast-paced new Campus Services department for an experienced and proficient Front Desk Executive/Receptionist  to join our dynamic team and provide professional and detailed support to the department and wider University. 

About the role

As a key member of our front-of-house team, you will provide a comprehensive, customer-focused reception service. You will be the first point of contact for students, staff, visitors and other customers, ensuring a positive first impression and handling all enquiries politely and professionally.

Key Responsibilities

• Provide a warm and professional welcome to all visitors, students and staff ensuring a positive first impression.
• Handle a wide range of enquiries across multiple media channels, MS teams, virtual reception, email, phone and face to face. 
• Maintain a high standard of customer service at all times.
• Assist in coordinating front desk activities, including distributing correspondence and redirecting phone calls.
• Assisting with parking and transport enquiries for the University. 
• Support various administrative tasks to ensure the smooth operation of the department.
• Support the creation and handout of all accommodation keys for Stag Hill campus ensuing smooth running and offering excellent service.

About you

You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems. Organisation and customer service skills are key to this role, as is the ability to advise students in a professional, calm and friendly manner.

You will be able to multi-task and deliver to deadlines in a fast paced and high-pressured environment, and will work well individually and as part of a close team, regularly liaising with many other student and staff support services across the University.

What we can offer

In addition to salary, you will receive a yearly incremental pay rise, generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays, a generous pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery. 

How to apply

To apply please submit a CV. You will also be asked to address some questions to help us assess your suitability for the position.

Any questions should be directed to Lucinda Ditchfield l.ditchfield@surrey.ac.uk 

Interviews will be held on Stag Hill Campus on the 29th August 2024.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

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