Student Relations Officer (LUM424/1422)

The role of the Student Relations Officer is a diverse and interesting one.  Based across all six Schools at the stunning Printworks Campus, the post-holder will support students to achieve challenging attendance targets, their academic aims and their progression goals alongside engaging in enrichment activities which allow them to experience opportunities which add to their skills and prepare them for further study, Apprenticeships and careers.

The role demands a flexible, responsive approach so that the student experience is fresh, challenging and relevant. Typical duties associated with the role include meeting and greeting students, ensuring our high expectations for behaviour are upheld and acting as a key point of contact students, visitors and colleagues.

Working with students on a 1:1 basis, in small groups and in larger groups to support the delivery of key campaigns and initiatives is another key feature of the role.

Part year or part time hours may be considered, the salary stated will be pro rata.  Please state on your application form what hours/days you are able to work.

What You Will Do

• Work across Printworks Campus to ensure that students are welcomed in to a safe, friendly and supportive environment and to work with internal and external colleagues to support them to achieve their potential.
• Develop effective professional relationships with students and the wider community to achieve buy in, participation and excellent levels of student satisfaction.
• Tailor support to meet the needs of individual students in academic and pastoral environments and identify opportunities to share best practice across campus.

About You

• You will be student-focused, with a restorative approach and a commitment to providing a positive and supportive environment in which students can learn and develop,
• You will have excellent communication skills, with the ability to analyse and resolve problems quickly and effectively, using reasoning and negotiation skills to defuse challenging situations should the need arise.
• You will have the ability to work flexibly as part of a busy, diverse results-focused team and will enjoy achieving challenging targets and supporting others along the way. 
• In addition, you will contribute to the development and use of a range of monitoring and reporting tasks.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Generous Annual leave entitlement - If you work full time, you'll get at least 39 days holiday plus bank holidays. This includes closure days at Christmas (pro rata for part time staff).
  • Support Staff 39 days
  • Academic 44 days
  • Senior Management 44 days
• Excellent Pension schemes
  • Teachers’ Pension Scheme 
  • Local Government Pension Scheme 
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card). 
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities -  including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. 

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

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