Student Intern Library & LRC

3 hours per week (0.085 FTE)

10 Month Fixed-Term Contract

Salary Grade A, £23,729 per annum pro-rata

We are one of the largest partners of the University of the Highlands and Islands, a partnership of 13 colleges and research institutions comprising Scotland’s newest university.

As the UK’s leading tertiary education provider, we deliver both further education and higher education courses and that makes us different from traditional institutions. Through an innovative approach to learning and some of the best online learning technologies, we offer our students the complete learner journey, where they have choice and flexibility to study from access level right through to PhD.

UHI Inverness is at the heart of the community. Working closely with businesses and stakeholders, our curriculum and research capacity is designed to meet the ever-evolving needs of industry and support the strengths and ambitions of the region. Through a personalised approach, we help our students discover their right path, providing them with a combination of qualification and job-ready skills to succeed in the workplace. UHI Inverness has locations at Inverness Campus and also the Scottish School of Forestry (Balloch), a growing hub for research, innovation and enterprise set within a 215 acre site. 

We are seeking an enthusiastic, dedicated member of staff to work with us as a Library and LRC Student Intern on a Fixed term contract.

Job Purpose:

Applications are being invited from new and returning students with experience of providing excellent customer service. You will provide support in the use of print and online library resources to all service users.

Key Accountabilities:

• This exciting opportunity will have you partaking in a wide range of responsibilities Supporting students and staff in the effective use of print and online library resources
• Providing ICT support to users in the Library and LRC as required (logging on, printing documents, use of storage media, supporting students in using the basic functions of Microsoft Office etc.)
• Ensuring a timely response to all incoming telephone calls and emails for the Library and LRC, dealing with routine matters, taking messages, responding, or referring them elsewhere as appropriate to ensure high levels of customer service
• Operating the Library Management System (loans, holds, and use of the online discovery system)
• Handling enquiries effectively
• Processing cash/credit transactions with due regard to security of cash and personal information

Essential Criteria:

You must have excellent communications skills, both written and verbal.

You must have experience of working in a customer service environment.

You must have good ICT skills, and experience of using basic Microsoft Office packages.

Please note: the successful post holder will need to pass a satisfactory PVG Scheme check through Disclosure Scotland and a Financial Check prior to commencing employment.

Shortlisting will take place on 27/08/2024

Interviews week: 03/09/2024

If you have any queries about the application process please contact the Human Resources Department on recruitment.ic@uhi.ac.uk or on 01463 273210.

Job Profile:   Job Profile document

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