Accommodation and Campus Life Manager

About the Department

Accommodation Services is one of the professional service departments within Student Support Services and one that underpins the student journey. We aim to encourage our students to thrive at Goldsmiths, to engage with the general life of the university and in turn enhance their academic endeavours. Accommodation Services is committed to providing students with excellent customer service, providing transparent procedures and responding to customer feedback.

About the Role

The Accommodation and Campus Life Manager is responsible for managing the Campus Support out-of-hours pastoral service for students at Goldsmiths, University of London, and for the student experience in our accommodation through the Residence Life programme.

Through collaboration with key stakeholders and colleagues in the wider Student and Academic Services Directorate department, the role provides a vital link in supporting students at Goldsmiths, in particular those living in Goldsmiths-managed accommodation and accommodation managed by nomination/partnership providers.

About the Candidate

The ideal candidate will have experience of managing a team, they will enjoy working with people, be a great communicator and listener, and possess the ability to make decisions and work independently, with a strong focus on high quality teamwork and working across boundaries.

The role holder will also demonstrate a commitment to the highest level of customer service, and be sympathetic to the needs of a diverse and multi-national student and local community.

The role involves a dynamic and varying workload throughout the year, and it requires organisation, creativity and drive to enhance services and processes in order to deliver a high-quality student experience.

Hours of work

Alternating weekly shifts, generally Monday to Friday 11am – 7pm and Monday to Friday 9am - 5pm, to allow for a seamless handover with the out-of-hours team.

No agencies please.

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