Operations Coordinator (Student Information Centre) (20657-0724)

Location: University of Warwick Campus, Coventry

About the Role  

For informal enquiries, please contact Louise Gower (Operations Deputy Manager, Student Information Centre) at l.gower@warwick.ac.uk. 

Warwick Accommodation 

Operations Coordinator, Student Information Centre

36.5 hours per week, 365 days of the year

Shifts between 07:00 – 22:00, 5 days over 7

Starting Salary is £25,138 pa.

Salary - employees normally progress by one spinal point each year until they reach the highest point in the grade.

About You

We're looking for an enthusiastic, self-driven individual with a strong focus on customer service to actively support reception and front-of-house duties, ensuring an exceptional experience for all.

The ideal candidate will have prior experience delivering top-tier customer service in hospitality and demonstrate effectiveness both independently and as part of a team. Strong administrative skills, particularly in hospitality, and impeccable organisational abilities are essential.

In this role, you'll play a vital part in ensuring outstanding service to our diverse clientele of 25,000 students and 100,000 conference attendees annually. Your responsibilities will include efficiently managing check-ins and check-outs, addressing inquiries, resolving issues, processing payments, managing bookings, and performing general administrative tasks.

You'll join a welcoming team within a dynamic and professional department, where adaptability and a customer-centric approach are key. Flexibility is required, as you may need to cover shifts at two reception desks during peak periods. Prior experience in a bustling, customer-centric environment and supervisory skills are crucial. Experience in hotel or student finance environments is advantageous.

Shift patterns may vary depending on business needs but currently include:

Term Time Shifts: Weekdays 08:00 – 16:00, 12:00 – 20:00; Weekends 10:00 – 18:00.

Vacation Shifts: Monday – Sunday 07:00 – 15:00, 14:00– 22:00.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Wednesday 14 August 2024 at 11.55 pm

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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