University Operations Reception

An opportunity has arisen to join the University’s Operations Team, primarily working at our Sibon reception, although you may be asked to cover other reception desks where needed.

Excellent customer service skills are required and you are able to deal calmly and confidently with all queries from staff, students and visitors.

 What you will do : 

• Act as a Reception point providing excellent customer service to ensure that students, staff and visitors receive the best possible impression of the University
• Receive, address and seek to resolve all initial enquiries from students, staff, visitors and others, with referral to other University departments as appropriate
• Act as the reception point for postal and courier deliveries, sorting and collection of post and parcels, taking and passing on urgent messages and telephone calls to relevant parties
• Ensure the reception space is in good maintenance, report and progressing any building issues to Estates
• Assist in the organising of the room bookings; ensure AV equipment, refreshments and car parking has been booked/ordered as required

What you will need :

• Experience of working in a busy and demanding front facing customer service environment
• GCSE grade C/4 or above in English and Maths or equivalent
• Ability to demonstrate experience handling difficult and unexpected situations
• Proven experience of taking responsibility for building security
• Computing skills to include the ability to use MS Word, Outlook and Excel

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs) 
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• excellent pension scheme with generous employer contributions
• corporate employee-funded healthcare plan, in partnership with Benenden Health
• retailer and wellbeing discounts via Edenred
• on campus cinema/theatre, sports facilities, library, nursery (Canterbury) and food outlets 
• study while you work discounts, cycle to work scheme, local business discounts
• support in your development and wellbeing at all stages of employment, including an Employee Assistance Programme
• training and development opportunities at all levels
• on-site parking

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-937-24

Further details:   

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

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