Degree Apprenticeships System Administrator

About the role

This role is to specifically assist schools with apprenticeship programmes with administrative tasks as they transition their programmes to using an Apprenticeship Management System (Smart Assessor).

Reporting to the relevant School Degree Apprenticeship Manager, the holder is responsible for the delivery of efficient and effective administrative support, diary and meeting management, email monitoring and general administrative support for the wider apprenticeship teams across the university. The post holder will respond appropriately to challenging and conflicting demands, and ensure that robust processes and monitoring systems are followed.  The role is to liaise with programme managers and Administrators within the Schools and Central Degree Apprenticeship teams to support the transition of apprentices to a new apprenticeship management system. This will include effective internal and external communication as well as the production and timely sharing of reports, minutes and other documents as may be from time to time required. The individual will occasionally be tasked with project-based work in keeping with the seniority of the post. The Degree Apprenticeship Assistant supports and enables the School to meet its operational needs.

About you

Applications are invited form candidates with significant experience of providing administrative support in a busy environment, preferably within the Higher Education and/or Further Education sectors and have an understanding of the operational processes common in an IT environment and how this fits within the broader needs of a university. Previous experience using apprenticeship/learner management software systems, such as Smart Assessor, Onefile or Aptem is desirable.

About the Department

IT Services (ITS) at Queen Mary University of London are here to support customers whenever assistance is needed. We are dedicated to providing customers with a high-quality user experience.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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