Location: | Hatfield |
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Salary: | £23,869 to £28,780 plus performance related pay (HSV 3 – 5) |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 19th July 2024 |
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Closes: | 8th August 2024 |
Job Ref: | 060795 |
FTE: 1.0 (working 40 hours per week)
Salary: HSV 3 – 5 £23,869 up to £28,780 plus performance related pay
Annual Leave: 23 days plus standard public holidays rising to 26 days after 4 years continuous service
Location: De Havilland campus, Hatfield, Hertfordshire
Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire.
Main Duties & Responsibilities
We have an exciting opportunity to work as part of our bookings and events team to help deliver a quality service to our advanced booking clients. The successful candidate will be accountable for a range of administration tasks associated with block bookings, events and overseeing conference and meeting room bookings. The main purpose of the role will be to liaise with customers, partners and internal departments to ensure all booking enquiries are dealt with professionally and efficiently, are run smoothly and that a first-class customer experience is provided at all times.
The Bookings Administrator will work closely with the Events and Bookings Manager to ensure that processes and procedures are up to date and in place for all areas covered by the bookings team. Responsibility of credit control and timely invoicing of clients ensuring all relevant details are inputted into our bookings CRM system.
Skills and Experience
We are looking for a self-motivated individual with good IT literacy and a high level of organisational and communication skills, who has a keen interest and in-depth understanding of sports and the leisure industry with a strong customer focus. You must be pro-active, work well under pressure and be able to work on own initiative and as part of a busy, vibrant and friendly team.
You will have experience in a customer service environment, telephone handling, proven ability in administration, office procedures and an ability to manage demanding workloads.
Qualifications Required
Candidates must have GCSE level including Maths and English at grade C / 4 or above and A-Level/BTEC National Diploma (or equivalent qualification) as a minimum requirement. A degree level qualification in sport, leisure or event management would be desirable.
Benefits Include:
Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
We are a committed equal opportunities employer and candidates wishing to work part time or on a role share basis should state this when applying.
Contact Details/Informal Enquiries
For an informal discussion about this post please feel free to contact Carla Burkitt, Events and Bookings Manager by email c.burkitt@herts.ac.uk
Provisional Interview Date: Thursday 22 August 2024
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