Education Support Team Manager

Salary: Full time starting salary is normally in the range £31,396 to £33,966 with potential progression once in post to £38,205. Grade: 6.

2 Positions available.

We are seeking a high degree of initiative and creativity in finding solutions to complex problems is actively encouraged. The postholder will be expected to proactively engage with and contribute to process improvement and the development of service delivery. 

The post holders will oversee the delivery of all teaching and learning related activity within the Schools, which will involve managing a team of Professional Services support staff and working closely with key senior academic and professional services educational leads in the Schools and across the College. They will be responsible for providing continuous support, development, mentoring and training to the team, in addition to managing staff performance and staff recruitment.

The post holders will be responsible for planning and make recommendations on team structures and recruitment strategies that ensure sufficient resources are available to deliver service. This includes maintaining documentation of processes, planning efficient workload allocations and ensuring essential work is covered in the event of absences.

The roles are based within a fast-paced environment, therefore the ability to manage multiple deadlines and adapt quickly to changing priorities is key. A high degree of initiative and creativity in finding solutions to complex problems is actively encouraged and the postholder will be expected to proactively engage with/contribute to process improvement and the development of service delivery capability within the Schools and across the College.

Role Summary

You will lead and manage a professional services team which is passionate about providing excellent administrative support for students and staff. 

Duties may vary between teams, but you will be responsible for taking the lead in all aspects of administration supporting academic staff and the delivery of our teaching and research programmes for students.

You will oversee the delivery of all teaching and learning related activity within your designated service area. This will involve managing teams of Professional Services staff and working closely with key senior academic educational leads and the Professional Services network across your designated service area.

Main duties

Staff Management and Recruitment:

• Individually or through intermediary managers, provide leadership to and manage a team(s) responsible for delivering administrative services to support the educational strategy of your designated service area.
• Recruit and line manage staff, providing continuous support, development, mentoring and training for a specified team.  

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence:  

• Educated to Degree level (or equivalent level qualification) or significant practical experience of working in a team management role in a similar role.
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

Informal enquiries can be directed to Tom Rochester t.e.rochester@bham.ac.uk

A drop-in Question and Answer/discussion opportunity about these roles will be held between 12:00 and 2PM on Thursday 25th July via Zoom. Please email Tom at the address above if interested in joining.

To download the full job description and details of this position and submit an electronic application online please click on the Apply button above

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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