Head of Information, Technical and Technology Services

Open ended: permanent

Full time: 35 hours per week

The Opportunity

This is a key professional service leadership and management role in a unique and dynamic environment that brings together the academic rigor of an ancient and world-leading university with the creative and innovative excellence of one of the longest-established art schools in the UK.

ITTS brings together all aspects of Information Technology, Technology Enhanced Learning and Technical Services for learning, teaching and research. It recognises the strong interdependencies between these areas, critical to the success of Edinburgh College of Art and the Edinburgh Futures Institute. 

The role will have responsibility for driving the operational delivery and strategic development and managing significant change in the School’s information, technical and technology learning and research service activities, ensuring alignment with School and University strategic priorities. The post holder is responsible and accountable for high quality, customer focussed and responsive service delivery and for further developing and sustaining a dynamic, enthusiastic and above all customer-focused team in support of information, technical and technology activities. 

The job is open ended (permanent) and full-time (35 hours per week) however we are open to considering flexible working patterns and hybrid working that combines a mix of remote (within the UK) and regular weekly on-campus working.

Your skills and attributes for success:

• Leadership experience working with and influencing senior management, with demonstrable ability to lead, motivate and develop staff and inspire a customer focussed and positive performance culture
• Experience managing and developing a significant team and services or number of teams and services including managing teams through significant change
• Demonstrable experience of developing innovative solutions and contributing to strategic planning; demonstrable experience of budget management and deployment
• Strong client handling skills and customer service management (ideally using ITIL methodology)
• Demonstrable understanding of the relationship between learning design and technical services provision for learning and teaching
• Good knowledge of project management techniques and methodologies identified through previous experience or professional qualifications
• Can demonstrate engagement at a strategic level with EDI principles, committed to working in a supportive and open environment and ability to work as a role model for inclusion and respect.

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