Student Support Administrator

About the Role 

We are recruiting one Student Support Administrator (Maternity Cover) who will provide high quality support to the Institute of Health Sciences Education (IHSE) Student Support team. The post holder will contribute to the smooth running and development of the IHSE Student Support office and student support functions. The role involves significant contact between academic and professional staff, providing virtual support to students (via Microsoft Outlook) and leading key administrative processes for the IHSE Student Support team. On this occasion, due to the post being a maternity cover, we are only looking for applications from those individuals who have experience of working in HEI in a similar administrative role or where your skills, in an HEI environment, are transferable.

This role is maternity cover for 12 months from August 2024. The contract is expected to end in August 2025; however, the original post holder may return before August 2025. If this occurs, the post holder will be given at least 6 weeks' notice. The post is based at the Whitechapel Campus in London. The starting salary will be Grade 3, in the range of £31,421 - £38,165 per annum, inclusive of the London Allowance.  

About You 

The post-holder will be responsible for the effective provision of administrative duties in relation to providing pastoral support to students. Applicants should have excellent organisational skills and the ability to work with a wide range of stakeholders. The post-holder should be familiar with Microsoft Office systems, specifically Excel, Forms, Outlook and Bookings. They will also need to be empathetic to the needs of the students, have insight into the importance of effective administrative structures and processes, and have the knowledge and experience of working in higher education.

About the Institute 

The Institute for Health Sciences Education (IHSE), is one of seven Institutes within the Faculty of Medicine, delivering the faculty’s undergraduate and Masters’ level degree courses in medicine, healthcare and medical education programmes. Together with community organisations, NHS partner trusts and external healthcare regulators and advisory bodies, we provide an innovative, forward-thinking and responsive curriculum to our passionate and diverse student body.  

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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