Course & Student Administration Team Leader

The Role

As Course and Student Administration Team Leader, the postholder will have a key role in managing highly effective course and student support for a range of programmes in the Course and Student Administration Team (CSA), within Student Services. As team leader and line-manager, you will implement and maintain the service provision of the Course and Student Administration team for a suite of courses, from enrolment to graduation. You will manage a student-focused support service, ensuring a responsive and adaptable approach to course and student administration. You will also be responsible for consistently maintaining high-quality professional support, working in partnership with academic colleagues and other key stakeholders. This role will also be expected to support and promote a culture of continuous improvement in service excellence aligned to strategic goals.

This role is also available as a fixed-term secondment for suitable internal candidates.

The Person

A highly organised and self-motivated individual and an experienced higher education administrator with a strong attention to detail, you will be innovative and a good team-player.  Educated to degree level or equivalent and with advanced proficiency in the use of IT technology and of maintaining a high level of data integrity, you will also have experience of managing or supervising a professional support office within a Further or Higher education setting. You will be committed to providing the highest quality service to internal and external colleagues and partners, always aiming towards the improvement of processes and driving up service standards. Working enthusiastically and with creativity, you will be able to analyse problems and develop innovative and workable solutions.

Directorate/Function

Make a positive difference to the higher education journeys of thousands of students.

This Directorate plays a vital role in the retention and success of students at Kingston University. By taking a holistic, cohesive approach to the effective provision of services to our 17,000 students, we aim to enhance their experience through support that is effective and also responsive to their changing needs.

We cover three main areas of responsibility – Student Life, Student Wellbeing and the First Response and Administration team.

Student Life provides the University’s fundamental student services while Student Wellbeing is responsible for all wellbeing and safeguarding-related policies. The First Response and Administration Team, meanwhile, ensures the smooth running of all activities.

We are proud to hold the Customer Service Excellence Quality Mark.

Further information

This is a full-time position fixed-term for 12 months with a starting salary of £37,646 per annum.

Interviews are scheduled for Friday 26 July 2024.

For any informal enquires regarding the role please contact Bobbie Jenner-Clarke, Course & Student Administration Manager.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme. 

To apply click on ‘Apply’. If, for accessibility reasons, you need to apply in an alternative format, please email jobs@kingston.ac.uk or call the HR Shared Services team on 020 8417 3118.