Customer Services Officer (109293-0624)

Location: University of Warwick Campus, Coventry

About the Role

For informal enquiries, please contact Liz Gardner at E.Gardner.1@warwick.ac.uk.

This is a unique opportunity to join at a pivotal moment for the Library as we embark on the transformation of our services and launch a new strategy. We are looking for inspiring, credible and authentic managers who, along with their specialist knowledge, are able to create a culture of digital innovation.

We are looking for an outstanding candidate to manage and motivate the Customer Services team. This team is key to Warwick Library's student and academic experience, delivering an efficient and effective service in the ever changing and developing frontline provision. You will utilise industry and sector best practice and innovations and tailor services offered to the benefit the Library’s user communities and to meet the changing needs of the user and academic environment. 

About You 

You will be experienced in working in a professional library or customer service role, with experience of managing staff and a proven ability to motivate and lead teams through change. You will have experience in utilising and embedding digital technologies and an interest in developing your skills in this area.

You will enjoy working with data to help inform decision making, and able to handle complexity and competing demands, thinking innovatively and laterally.

You will have excellent communication and advocacy skills (both oral and written), including the ability to explain complex information to a wide variety of audiences.

There will be opportunities to work on a variety of projects, so experience of successful project management would be beneficial.

CLOSING DATE: Wednesday 10 July 2024 at 11.55 pm

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