Hospitality Assistant

About the Role
You will be based in our Mile End Campus and will provide excellent customer service by welcoming, helping and serving guests and ensuring the front-of-house environment is always well kept as well as to assist with servicing of food and beverages for all our events and outlets in our campuses. Please note that this position will require the driving of our hospitality vehicles, may require standing for long periods of time, and the ability to lift heavy objects. Additionally, availability to work evenings, some weekends, and bank holidays is necessary.

Benefits
We offer a competitive salary access to a generous pension scheme, level 2 training in Food Hygiene, 30 days’ leave per annum (pro-rata for part-time/fixed term). In addition, we offer a range of work life balance and family friendly, free on-site lunch and hot drinks, inclusive employment policies, and campus facilities including an on-site nursery at the Mile End campus.

About You

• Previous experience in the hospitality industry is preferred.
• Clear understanding of food safety regulations and practices.
• You will be professional, motivated and customer focused. You will be working within a busy environment supporting our Hospitality and Retail departments.
• Exceptional people skills, both customers facing and with other members of the team.
• An ability to work calmly under pressure and solve problems quickly and efficiently.
• Will need to have a clean driving license (for driving our hospitality vehicles).
• You will need to be flexible and available to work weekends and evenings depending on business requirements.

About the Directorate
The Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College, and providing the highest standards of estates and facilities across the university, preparing and helping to sustain the University’s working and learning environmental for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness.

Details about the Estates and Facilities Directorate can be found at http://www.estates.qmul.ac.uk/.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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