Telephonist

This post is part time and permanent, working 14 hours per week – Thursday and Fridays.

Working as part of the switchboard team, this role acts as the first point of contact for all University telephone enquiries, both internal and external.  

You will be responsible for providing excellent customer service as you direct callers to their required destination or provide them with key information on University activities.  You will also be responsible for updating directory information and providing advice to colleagues on how to use the telephone and voicemail system. 

You should have experience of working in a computerised telephony environment such as a switchboard or call centre in order to process the high volume of calls.  As a representative of the University you will have outstanding communication and interpersonal skills, as well as the ability to prioritise and work well in a busy environment. 

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below.

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Closing date:  14^th July 2024

Interviews are likely to be held on:  24^th July 2024

Administrative contact (for queries only): Recruitment@westminster.ac.uk

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