Student Cases Assistant

Location: Singleton Campus, Swansea

Closing Date: 30 June 2024

Interview Date: 11 July 2024

Informal Enquiries

• Natalie Wathan N.A.Wathan@swansea.ac.uk
• Jane Lewis-Normand J.M.E.lewis-normand@swansea.ac.uk

ABOUT THE ROLE

This is a Fixed Term role until 31^st December 2024, working 35 hours per week.

Student Academic Services is a constituent element of the Education Services Directorate which provides high quality professional services to students, staff and external stakeholders in aspects relating to academic administration for taught and research programmes of study, including student cases, complaints, examinations, assessment and progression and degree and award congregations. Its remit is to support the University’s strategic ambitions and to deliver, where appropriate, institution wide change, affecting improvements in key strategic areas to enhance the Swansea student experience. Education Services is proud to hold the Cabinet Office’s Customer Service Excellence Award and Investors in People Silver Award and will continue to ensure service excellence through engagement, partnership and innovation.

As part of the Student Cases Team within Student Academic Services, the Student Cases Assistant will provide administrative support for student cases.

This role will suit applicants who are highly organised, proactive, with a strong eye for detail and able to work to tight deadlines under pressure, anticipating problems which may arise.

The role will involve liaising with students and working closely with the Head of Student Academic Services, Student Case Manager, Student Case Officers and administrative and academic staff from across the faculties, so strong written and verbal communication skills are essential.

Experience of student cases and/or case work and a demonstrable awareness of basic principles, regulations and practices relating to student cases is desirable

EQUALITY, DIVERSITY & INCLUSION

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

WELSH LANGUAGE SKILLS

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.

The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

ADDITIONAL INFORMATION

To apply for this position, you are required to provide a C.V and cover letter. Please ensure you address how you meet the person specification as detailed in the job description by highlighting your relevant qualifications, skills and experience in a cover letter.

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