Librarian (Customer Services)

Librarian (Customer Services)
Ipswich, Suffolk

Permanent, full time, 37 hours per week
Band 5 - £36,024 to £40,521 per annuum

About the team

Library & Learning Services are at the heart of learning, teaching, and research of our growing University, supporting students at every stage of their learning journey. Our purpose is to be a pillar for academic excellence at the university through our provision and curation of resources and services that facilitate independent learning and research success.

About the role

The Learning & Teaching Librarian (Customer Services) will develop subject-specific information resources and support for learning and teaching in a designated School and or subject area. This will include the development and delivery of face to face and online resources, advice and guidance, workshops, and one-to-ones, in relation to information and digital literacies.

The role holder will manage and lead the provision and development of customer services across the library. This includes evaluation and analysis of user engagement and experience, identifying and leading on process improvements and ensuring the front of house team are working effectively and efficiently.

About you

We are looking for a qualified librarian who is open to and excited by working in a small but passionate team. You will have a broad range of duties that give you the opportunity to work across all aspects of an academic library with the initiative to introduce change and help us to continually improve the student experience.

You will have an interest in working both with staff and students, developing learning resources, supporting skills development, and building strong relationships across the university.

This post has a specific focus on improving and enhancing the experience of all of our patrons within both our physical and digital spaces, so we are looking for an individual who has knowledge and understanding of user experience, evaluation and enhancement.

If you feel that you could make a positive contribution within this opportunity, then we would love to hear from you! For an informal conversation please contact Lauren Cracknell (Associate Director Library & Learning Services) at l.cracknell@uos.ac.uk.

Benefits

- Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
- Agile and flexible working, including family friendly policies.
- We offer a competitive pension scheme through USS.
- Staff discounts at a number of local amenities.
- Discounted membership at various Ipswich Fit sites: unlimited access to gyms, swimming lanes, fitness classes and discounted racket sports.
- We offer up to a 100% fee waiver for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice.
- Wellbeing programmes.
- Staff recognition annual awards.

Closing Date: Monday 15 July 2024
Interview Date/s: Wednesday 24 July/Thursday 25 July 2024

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