Senior Student Engagement Officer

Full Time (37 hours, 1 FTE)

Fixed Term Contract (Maternity Cover)

Location: Birmingham Campus

The Institute of Inner-City Learning is seeking to appoint a Senior Student Engagement Officer at its Birmingham Campus.

THE ROLE

The postholder will be responsible for ensuring that all stages of the Birmingham campus learner journey, from enrolment to graduation, run smoothly and efficiently. This includes working closely with all functional areas to provide an effective, timely and supportive service to Home and International students as well as compliance with University and other relevant bodies such as UKVI and the Students Loan Company. 

MAIN DUTIES

The scope of this role is wide ranging and will include the following:

• To ensure compliance with all UWTSD policies and requirements and those of relevant external Bodies, including, but not limited to Student Loans Company (SLC), UKVI and QAA;
• To ensure accurate and comprehensive student records are kept on the University’s data management systems;
• To work directly with students to ensure that they have adequate guidance and information throughout their learner journey;
• To coordinate the various branches of the central Student Engagement team, including those focused on pastoral care, student support, and well-being as well as those focused on record-keeping, data management, and compliance to create a comprehensive and accurate picture of each learner;
• To support the timetabling team in scheduling timetables across the three-term academic year, ensuring that all teaching and learning sessions are appropriately timetabled;
• To assist the Student Engagement Manager in guiding and supporting academic staff members in compliance with both IICL campus and wider UWTSD policies and practices;
• To ensure that student cases including but not limited to Leave of Absence and Interruption of Studies requests are accurately and efficiently processed;
• To support the review and updating of information on the virtual learning environment, and on the campus’ pages within the UWTSD website oversee the IICL campus’ VLE and ensure that module resources are streamlined.

REQUIREMENTS

You should have:

• Educated to degree level or equivalent experience
• Previous experience of working in student services
• Effective organizational, teamworking, communication and IT skills
• Demonstrates self-motivation and ability to work unsupervised
• Demonstrates respect for a diverse range of people and recognises the importance of building sound working relationships
• Recognises the need for and demonstrates appropriate confidentiality
• Able and prepared to work flexibly, including travel between campuses and locations when required 

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

BENEFITS

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Generous Annual leave entitlement of 28 days annual leave per year (plus 8 bank holidays & 4 University closure days).
• Competitive pay and pay progression
• Pension scheme membership from USS to provide benefits for you and your family, with an employer contribution of 22%

FURTHER INFORMATION-

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 7^th July 2024, 11:59 pm

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