Business Operations Manager - UK Data Service

Salary: From £30,000 per annum negotiable depending on experience

Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester & Milton Park-Oxfordshire) 

Are you a supportive, inclusive Business Operations Manager, with a keen eye for detail and an enthusiasm for managing operations in a data team? In this fantastic role you will be responsible for collaborating and leading on process improvement and strategies, as well as managing key relationships to enable your team to drive success.

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions.

Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers.

About the role:

This role will be based within the UK Data Service team which is part of the content and discovery area within Jisc’s digital resources directorate.

The UK Data Service team at Jisc focus on making census aggregate data and international macrodata available to researchers, as well as evidencing and promoting the impact of the whole UK Data Service collaboration and the data it holds. We’re a small team covering a lot of different activities and we’re looking for someone who can manage our day-to-day operations.

In this pivotal role you will be responsible for developing, implementing and managing our business operations strategy and processes. You will be responsible for the collection, collation and analysis of data from the CRM and our services and writing reports for internal use and for our internal and external stakeholders.

Responsibilities will include:

• Developing, implementing and managing our business operations strategy and processes
• Collating, analysing and communicating about how our data is accessed and used in written reports internally within Jisc and to partners, stakeholders and our funder
• Building and managing high-quality relationships at a range of levels with external and internal partners, stakeholders, impact leads and funders
• Responsible for line management within the team
• Lead on negotiations to make data accessible to our users

Key Skills and Experience:

• Demonstrable experience of managing relationships with stakeholders at different levels
• Experience of finance and/or customer relationship management systems
• Experience in a customer/user-focused role would be desirable
• Proven experience of line management

Please refer to the job description for full details.

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Our benefits are great too.

We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
• A generous pension scheme
• A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks.
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment,
• Financial well-being support
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• A wide range of discounts from retailers and big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans
• Additional Flexible benefits include Holiday Buying - Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech

Equality, diversity and inclusion:

We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. 
  
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. 

Application process:

Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application after the closing date of 22/05/2024.