Student Services Manager

About Us

ACM is a specialist education provider covering FE, HE and Post-Graduate programmes in Creative Arts. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation. We provide a safe, supported space where creative talent and imagination flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

The Role

The Student Services Manager is responsible for designing, implementing, managing and delivering an effective Student Services provision at ACM. They will lead professional services teams to ensure services are implemented consistently and efficiently across all campuses.

The successful candidate will be able to inspire students to engage in their learning journey and will effectively utilise data to review the effectiveness of student interventions.

Essential Requirements

• Proven leader with demonstrable experience in a senior student support role in an FE or HE setting
• Experience in managing or supervising, motivating and developing staff
• Excellent interpersonal skills and ability to effectively communicate at all levels
• Ability to analyse and interpret data to find trends and patterns 
• A demonstrable commitment to utilising equality, diversity and inclusion as a positive resource to enhance staff and student experience of diversity and equality
• Ability to engage students, staff and partners and inspire trust at all levels, establishing positive and productive working relationships
• Experience in collaborating with local service providers to enhance the student experience

This is a full-time role based at either the London or Guildford campus with frequent travel required to all sites including Birmingham.

If you would like an informal discussion about the role please contact recruit@acm.ac.uk.

Advert information