Enquiries and Admissions Co-ordinator

The Admissions Team is looking to appoint a highly motivated and enthusiastic individual to join us as an Enquiries and Admissions Co-ordinator, providing support for the admissions service.  In this role, you will act as the first point of contact for all enquiries from prospective students, agents and advisors via email and telephone, and you will play a pivotal role in supporting the application and recruitment process.  

You will be working with enquirers and applicants, as well as colleagues across the University, to ensure that we provide excellent customer-focused support, in the recruitment and conversion of students. You should have excellent IT, communication and customer service skills, as well as the ability to produce accurate work to deadlines while maintaining attention to detail.     

As part of this role, you will also be involved with facilitating the application process more broadly, supporting with scholarship decisions, data upkeep and other tasks to assist the team in providing an outstanding experience to our applicants.  

This role is offered on a full-time indefinite basis. The role is hybrid with both on-campus and home working, and flexible working arrangements can be considered. 

Please note that you will be expected to work during the busy Confirmation and Clearing period in mid-August, which will typically include some weekend work, and additional hours on A level results day. The opportunity to take annual leave during this period will be limited. 

For further information or an informal discussion, please feel free to contact Holly Feeny, Admissions Operations Officer, at h.feeny@lancaster.ac.uk or 01524 593874.  

Further details:

• Job Description
• Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity. 

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