Admissions Business Systems Manager

We are looking to appoint an individual to the position of Admissions Business Systems Manager. This is an exciting opportunity to work in a varied, team-based role within a dynamic and fast-paced environment. The role is in the Admissions team, part of the University’s Communications and External Relations section. 

Communications and External Relations brings together the main areas involved in leading the University's student recruitment as well as strategic positioning and profile. Engaging with students, staff and stakeholders we promote the University's excellence in research and education, and ensure its profile is communicated in a consistent way. We take an innovative and creative approach to our work and are at the forefront of new and best practice in communications, recruitment and marketing, engagement and customer service.

Duties of the Role

The primary focus of the team is to deliver a positive experience to applicants during the admissions process. The successful candidate will be part of the senior team responsible for the management of the Admissions team, ensuring the provision of a fair and consistent admissions service. You will participate in reviews of business processes and service delivery to help improve the applicant experience, as well as ensuring the team’s technical systems are robust and effective in this competitive digital environment.

The post holder will support the delivery of high-level customer service, in line with the University’s commitment to provide a strong and positive applicant experience, by working with colleagues to improve the efficiency of Admissions systems and processes.

A full list of duties and responsibilities can be found within the attached job pack.

Skills and qualifications required

You will be a highly organised individual who has excellent written and oral communication skills; in addition, you will have the ability to manage multiple tasks, prioritising effectively in order to meet deadlines whilst giving close attention to detail.

You will also have an ability to acquire knowledge and understanding of detailed policies and procedures, and be able to interpret and apply them accurately. You should also hold a bachelor’s degree (or equivalent qualification) or significant professional experience. 

Although experience and knowledge of admissions in the HE sector would be an advantage, it is not an essential requirement as full training and induction will be provided. Additionally, training will be provided for candidates without SQL experience.

This is a fixed-term, full-time post until 31 May 2026 to provide temporary cover for staff absence.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here. Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk.

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