Selection Assistant

The role

Join our dedicated team of Postgraduate Admissions Systems Support Officers at the University of Bristol.

As a member of this team, you’ll provide first-line technical support to our Postgraduate applicants, their agents, and referees throughout the application process.

Additionally, you’ll have the opportunity to develop your technical skills by assisting with admissions annual renewal, data analysis, and system maintenance activities.

Be part of our collaborative and forward-thinking team, committed to delivering excellence in Postgraduate admissions.

What will you be doing?

• Provide helpdesk support of a technical nature, dealing with a variety of applicant queries
• Proactively prioritise tasks and collaborate with other team members and stakeholders.
• Respond to complaints and escalated issues, and resolve problems involving applicants, agents and other schools/departments.
• Participate in team-based projects or development activities to improve departmental service provision and other opportunities for Continuous Improvement within the admissions process/ team.
• Contribute to delivering an excellent applicant experience.
• Join a collaborative and forward-thinking Admissions team dedicated to providing a top-tier admissions experience.

You should apply if

You have:

• Strong analytical and problem-solving abilities.
• High level of attention to detail.
• Excellent IT skills, including spreadsheets, advanced word processing, databases, email & the internet.
• Experience of using databases to store, manipulate and retrieve information.
• Experience of creating and using spreadsheets to log, monitor and analyse data of admissions processing.
• Experience of providing a sensitive, customer focused service.
• Experience of taking ownership of problems, using initiative and judgement to develop appropriate solutions.
• Experience of assessing and responding to non-routine work and situations.
• Ability to organise and prioritise own work and cope under pressure.
• Experience of working in a multi-tasking role.
• Ability to work accurately and quickly to strict deadlines.
• Ability to communicate and negotiate effectively with colleagues with a wide variety of professional backgrounds and of varying degrees of seniority.
• Availability to work during August.

Why choose us?

Join a top-ranked UK research university, offering a hybrid work environment, competitive pay, and flexible working arrangements. Benefit from attractive perks, a strong pension scheme, and access to development and well-being programs. Embrace our inclusive culture, join diverse staff networks, and become part of a supportive community.

Additional information

Contract type: Open ended

Work pattern: Full-time

Grade: F

Salary: £26,444-£29,605 per annum

School/Unit: Admissions, Education & Student Success

For informal queries, please contact Clive Canvin, Systems Support Officer, clive.canvin@bristol.ac.uk

This advert will close at 23:59 GMT on 16/05/2024.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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