Chief IT Technician

The Faculty of Human, Social and Political Science IT team are recruiting a Chief IT Technician to work as part of the Front-line IT Services Team.

The Chief IT Technician will help provide local, friendly, and effective first and second line support to all the Departments we support in our City Centre institutions. Responsible for resolving a broad range of IT service requests, being the first point of escalation within the team for technical issues, you will ensure that end-user support requests are triaged, resolved, or escalated as required. 

As an experienced IT technician, you will also be first technical contact for in-house systems for Front Line Services, liaising with the Development and Infrastructure team to maintain, manage and develop these systems. 

We are seeking someone with the following:

Qualifications:

• Educated to A level standard or with equivalent understanding and skills.

Experience:

• Strong customer service skills and experience.
• Understanding of Windows, Mac, Android, and iOS Clients.
• A good, up to date, working knowledge of current computer hardware .
• Experience of scripting and coding in at least one language (e.g. PowerShell, Python, PHP etc.)
• An understand of Lean and Agile working methodology, ideally with practical application in the workplace.
• Experience of Microsoft SharePoint would be advantageous.
• Be able to communicate clearly on a wide range of technical issues with people at all levels and enjoy helping people with their problem or request.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a health assessment and a security check.

We particularly welcome applications from women and candidates from a BAME  background for this vacancy as they are currently under-represented at this level in our department.

To apply online for this vacancy and to view further information about the role, please click the 'Apply' button above.

The deadline for application is midnight on Monday 27th of May. Interviews will be held as soon as possible thereafter.

Informal enquiries may be addressed to Andy Judd (atj20@cam.ac.uk), The Faculty IT Manager.

Please quote reference JB41274 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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