Enquiries Officer

The role

The Student Journey Team is seeking to appoint an Enquiries Officer to lead on the undergraduate side of the team.

Managing a sub-team of Enquiries Assistants, you will act as the day-to-day lead on enquiry handling for prospective undergraduate students, ensuring service level agreements and customer service standards are met across multiple channels – phone, email and social media.

Working with HRC colleagues, you will also support conversion activities run by our wider team, encouraging the best undergraduate students to study at Bristol.

What will you be doing?

You will be responsible for leading the undergraduate side of the Enquiries Team, providing support and guidance to your sub-team, and working closely with the Enquiries Manager. You will act as a point of escalation for more complicated and sensitive queries, working independently and using your initiative to formulate responses.

You will be responsible for supporting conversion campaigns across multiple platforms. This will involve liaising with colleagues across the wider team to ensure correct messaging and timing, and proposing and actioning recommendations for future improvements

You should apply if

You are dedicated to providing excellent customer service to applicants and their influencers (teachers, parents and carers).

You have excellent organisational skills and are able to communicate with a variety of audiences.

You are comfortable leading a small team in a fast-paced environment, adapting your approach and support of team members based on individual needs.

Additional information

Contract type: Fixed term contract until 04/10/2024

Work pattern: Full time

Grade: H

Salary: £32,982 - £37,099

School/Unit: Education and student success

For informal queries please contact: Matt Wilson, Enquiries Manager matt.wilson@bristol.ac.uk

This advert will close at 23:59 GMT on 06/05/2024.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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