Campus / Location: Strand Campus
About King’s:
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
The Student Knowledge & Information department brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme and university life more broadly, through management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Our remit covers all King’s students, from enrolment to graduation.
The Student Communications & Content team deliver innovative, digital-led and student-focused communications and content to equip our students with everything they need to know outside the content of their programme to complete their studies successfully and get the most out of student life.
We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About the role:
The Head of Student Communications and Content will lead and manage a team, or be a subject matter expert, in the key operational service area of student communications and content, ensuring the senior team, and wider Directorate, are fully supported with effective processes and systems across a wide range of business and operational workstreams.
Head of Service and/or Senior Managers have operational responsibility for a defined portfolio of education and student professional services, as:
Heads of/Senior Managers work within and across teams and functions, engaging with a wide range of colleagues across King’s. They contribute and lead on activities which positively impact the student experience. This includes ensuring:
Heads of /Senior Managers will have an understanding of the priorities, cultures and pressures of a research-led university and of academic processes and the structure of the academic year.
The Head of Student Communications & Content leads a team delivering innovative, digital-led and student-focused communications and content to equip our students with everything they need to know outside the content of their programme to complete their studies successfully and get the most out of student life.
Shaping development and directing implementation of strategy, they motivate the Student Communications & Content team to drive performance and productivity and ensure high quality of output across multiple channels, supported by customer relationship management (CRM) and other software. This includes emails and newsletters, articles on the Student Services Online knowledge bank, campaigns around particular aspects of the student lifecycle (e.g., Welcome), external and internal webpages, social media, the King’s Student app and more. They ensure the team is continuously improving in response to data-led insights and student needs.
Key responsibilities include:
This is an exciting opportunity for candidates looking to spearhead improvements to content and communications in support of enhanced student experience, and who wish to utilise their skills and expertise in leading and motivating a diverse team. This is an opportunity to grow your skills in development and implementation of strategy within a major higher education organisation.
We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.
This is a full time post (35 hours per week), and you will be offered an indefinite contract.
About You:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
Desirable criteria
9. Adept at maintaining progress on multiple agendas and projects simultaneously.
10. An understanding and working knowledge of governance in the higher education sector, and the regulatory and legal arrangements for UK university governance.
11. Experience using Microsoft Dynamics 365 customer relationship management (CRM) software for customer service and/or Contensis CMS.
Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.
Closing date: 05 May 2024
Location: | London |
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Salary: | £51,974 to £61,021 per annum, including London Weighting Allowance. Grade 7 |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 17th April 2024 |
Closes: | 5th May 2024 |
Job Ref: | 087826 |
Type / Role:
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