Change Management Officer

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary
In the region of £40,000 per annum.

The role
Within the Governance Team of the IT Service, you will serve as the Change Management process expert, using ITIL best practices to provide essential guidance on technical change requests. Your primary goal will be to minimise organisational impact and risk. With strong collaboration and influencing skills, you will support technical teams to engage with the process effectively. Your role will also support continuous improvement initiatives, offering both critical feedback and positive reinforcement to enhance quality and efficiency.

As secretary to the Change Advisory Board (CAB), you will adopt an incident avoidance mindset; actively participating in discussions around the impact of proposed major changes and identifying strategies to mitigate associated risks. You will leverage resources such as the IT change schedule and will ensure seamless operations and proactively address conflicts that may arise.

Additionally, you will provide assistance to team colleagues on IT governance matters, including policy, risk and planning.

About you
We seek an IT professional with a broad understanding of IT services and technical environments. To succeed in this role, you should possess:

• Outstanding influencing and communication skills.
• Experience in risk assessment, and problem-solving.
• Practical experience in documenting complex processes.
• Proven expertise in ITIL, or similar frameworks.

If this sounds like you, we invite you to apply by submitting a 2-page CV and a 1-page covering letter. Your application should outline examples where your knowledge, skills, and experience aligns with the job description.

The University values hybrid working. This approach is flexible, informal, tailored to each team, and founded on trust.

We are open to discussing relocation support for candidates applying from outside of the region.

If you would like to have a chat about this opportunity contact Lisa Renney, Governance Manager, at lisa.renney@ncl.ac.uk.

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