Location: | Milton Keynes, Hybrid |
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Salary: | £23,144 to £25,138 |
Hours: | Full Time, Part Time |
Contract Type: | Fixed-Term/Contract |
Placed On: | 8th May 2024 |
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Closes: | 17th May 2024 |
Job Ref: | 21632 |
Terms: 3x Fixed Term contract positions until 31 January 2025 and 2x Fixed Term contract positions until 22nd April 2025 & 16th May 2025, Full Time (Part time considered)
Closing Date: 17 May 2024 - 12:00 (noon)
Interview date: 5 June 2023
It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be more frequent during initial training and then occasionally thereafter.
Change your career, change lives
The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.
The role
We have a fantastic opportunity for multiple Student Fees Advisers to join us in our busy Student Fees Office. This is a great opportunity to join the OU Family and play an important part in our student’s journey.
In this role you will
You will be responsible for ensuring the satisfactory resolution of any student enquiry which is presented to you and need to show judgement in ensuring that this is achieved within the framework of University regulations and procedures.
Your customer service skills will ensure that interactions from students with The Open University are as effortless and seamless as possible. Telephony is a key part of the role therefore you will need to be comfortable talking to our enquirers over the phone using your communications skills to explain relevant processes.
Part time applications of 18 hours and above will be considered. Although there is some flexibility around the work pattern for part time roles the preferred hours must cover 10am to 2pm.
What you will offer us
Please refer to The Open University website for more information.
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