Student Casework Manager

Closing Date: 22 May 2024 - 12:00 (noon)

Interview date: w/c 10^th June or w/c 17th June tbc

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office, some in-person attendance is expected (currently the expectation is attendance in the office of one day per month with the possibility of other ad hoc attendance at the Milton Keynes campus, as required).

Change your career, change lives.

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

As one of the Student Casework Managers, the post holder will be responsible for reviewing and investigating final stage complaints and appeals and dealing with cases that go to the Office of the Independent Adjudicator (OIA) or to court. Casework Managers also undertake duties related to disciplinary proceedings, acting in the capacity of Secretary of the Central Disciplinary Committee (CDC). The role holder will be required provide support in the management of ad hoc projects and as working secretary for the Student Fraud Group.

Skills and experience

• First degree or equivalent substantial experience working in an office environment using high levels of literacy and numeracy.
• Experience of managing office systems to ensure robust record keeping and to meet legislative requirements.
• Experience of managing a complex schedule of activities on own account or for a line manager as well as managing your own workload.
• Experience of extracting and analysing information and recommending appropriate courses of action.
• Ability to work under pressure to meet deadlines and achieve targets as well as being able to work using your own initiative.
• Evidence of good analytical and investigative skills.

For further information about the role including a full person specification, please see the attached job description below.

If you would like to discuss the application or recruitment process before making an application, please contact Paula Haycock at Resourcing Hub on 01908 655544 or Resourcing-hub@open.ac.uk quoting the reference VRF 21622

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

Assessment

For those who are shortlisted and invited for interview, there will be a task as part of this recruitment process.

Advert information