Digital Hub Assistant

1 year Fixed Term, Part time - 30 hours per week expected to be between 9-16:00 Monday – Friday (Working on a rota basis)

Based on our Streatham Campus

Salary – This is a Grade C position with a starting salary of £25,007 per annum pro rata

Our Digital Hub is our staff and student facing help desk that provides critical support for staff and students using digital tools. The team are responsible for supporting staff and students in using a huge variety of digital tools and services such as: App and International Check-In support, OneDrive, SharePoint, Wi-Fi, course specific software and MS 365.

Being one of the core members of this front facing team, This busy and varied role would suit someone who has some experience in customer service and who would enjoy working in a fast paced, dynamic, and challenging environment. 

What you’ll be doing…

• Be the friendly face and first point of contact for students, staff, and guests, offering top-notch customer service and efficiently handling enquiries.
• Maintaining accurate records and generating insightful reports.
• Amplify our internal and external activities by sharing information effectively and following up with enthusiasm.
• Elevate the student experience by suggesting and implementing exciting improvements.
• Help organise engaging events, from internal meetings to external gatherings.
• Champion best practices, ensuring our processes are followed and sharing insights with the team.
• Keep our Digital Hub information up to date and accessible, making use of platforms like SharePoint.
• Take charge of specific projects and tasks assigned by managers or senior team members.

Just some of the benefits that come with this role include: 

• Substantial annual leave package! (39 days, pro rata)
• Benefit from fantastic discounts at local and national shops through numerous discount schemes including TOTUM cards
• We'll take your personal and professional development very seriously and we’ll empower you to keep developing your expert skills and give you access to the latest technologies and platforms
• Excellent pension scheme
• Discounted state-of-the-art fitness centres on all our campuses
• Join our sustainable travel initiative by enjoying a 10% discount on bus passes, cycle to work scheme and taking advantage of car sharing incentives. Save money and reduce your carbon footprint.
• Sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy 
• Recognition and Rewards: We have multiple scheme helps us celebrate your contributions.
• Stunning campus locations in Exeter and Cornwall

We’re really looking for…

• Strong knowledge of using a range of digital tools and interfaces. Eg. Microsoft Office products including Office 365 and Microsoft Teams, SharePoint use and page development, Bookings and Forms and quickly able to learn how to use new systems and interfaces. 
• A good understanding of communications and engagement with a range of audiences both face to face and online  
• We want someone who is really positive and genuinely enjoys working together to solve problems!
• Experience of demonstrating how to use digital tools or desire to develop in this area
• Ability to provide basic visual representations of data.  
• Experience with University learning software would be beneficial.  

Please click "Apply" above for more details and to be taken through to our univeristy site to apply.  

This role will be closing on the 12^th May and we will be looking to interview successful candidates on the w/c 27^th May 2024.

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